Chat with us, powered by LiveChat
Frequently Asked Questions

These Frequently Asked Question's help cover the basics

How many people will be in the group?

For courses in the workplace, there can be an unlimited number of people, but frequently the numbers are between 12 and 30 for big groups. We have a maximum of 12 people per instructor on all first aid courses. This ensures a comfortable learning environment and the time and space for trainees to get lots of hands on practice.

What do I need to wear for the first aid courses?

We recommend you wear comfortable, loose clothing. however we suggest not to wear skirts or dresses, as you may be lying down in the recovery position. We want all our participants to feel comfortable when participating in the essential practical elements of our training. 

Do your courses comply with UK Resuscitation Council guidlines?

That's a really frequently asked question - Of course! All of our courses have been written according to the latest UK Resuscitation Council guidelines (2015). They are also regulated by the standards set by Ofqual, and are approved by Ofsted and the HSE.


I am unable to kneel on the floor, can I still attend?

Yes, of course you can. We frequently adapt the practical elements for individuals that have issues such as injuries are conditions that mean they can't kneel. OSR Medical is inclusive of all individuals so the can learn effectively.

What qualification do I get after attending?

If you’re attending our fully regulated First Aid courses, you will receive an externally awarded Ofqual Certificate, valid for 3 years. This course involves practical and multiple-choice assessments and your certificate will arrive by post within 5-10 working days of successful completion of the course.

How long is my certificate valid?

Your certificate is valid for 3 years. We also offer Annual First Aid Refresher courses to give you the confidence that your knowledge and skills are up to date. AED certification is only valid for one year.


Are the trainers CRB/ DBS checked?

We take the safeguarding of children and vulnerable adults seriously. Therefore we do background checks and an Enhanced Disclosure DBS checks on all of our staff. Theses checks are completed on a regular basis.

What qualifications do the trainers have to teach?

We are regulated by Ofqual who provide approval on behalf of the Health and Safety Executive for Emergency First Aid at Work and First Aid at Work courses. All our trainers are annually moderated and regularly verified and have a formal teaching qualifications.  In addition OSR Medical offer regular updates and upskilling sessions for the team and require that all our trainers have used their skills in real life situations and are experts on the subject of first aid and related topics they teach.

Our instructors are also Internal Quality Assurance qualified, meaning they can teach and assess the same course. This means you don't have to have extra instructors just to assess, saving you money.

Do your courses meet First Aid at Work requirements?

All of our First Aid courses are regulated, practical courses that meet the First Aid requirements of all workplaces. Because of the additional subject areas we include within our training courses, we can offer a far better training solution for sports professionals, businesses, those who look after children and anyone else needing a first aider.


How many first aiders do I need?

The findings of your first aid needs assessment will help you decide how many first aiders are required. There are no hard and fast rules on exact numbers and you will need to take into account all the relevant circumstances of your particular workplace.

The HSE guidelines on leave and absence state it is essential that provision is made at all times at work. Employers need to ensure adequate provision for annual leave and other planned absences of their first aid personnel. Employers should also consider what cover is needed for unplanned and exceptional absences such as sick leave or special leave, due to bereavement.

All first aid training certificates are issued to the individual, so we would recommend that you train as many staff as you can spare on the day of the training. In our opinion, not only will your premises be a safer place to work, it will help the company future proof it's requirements over the next three years should any of your first aiders leave employment or take planned/unplanned absences from your workplace.

What course do I need to take?

What courses you need will be in the findings of your first aid needs assessment. Your business will need to decide what course is required. You will need to take into account all the relevant circumstances of your particular workplace and then apply the current guidelines. If your business needs support in completing your First Aid Needs Assessment you can contact us.

I can’t release my staff for three consecutive days, can courses be split over a longer period?

The short answer is Yes! Depending on the course, some can be split into 3 individual days so for example one day a week over three weeks.



Can you arrange courses to be run at weekends?

OSR Medical believe it is important to be fully flexible when it concerns training of your staff. We recognise that not all businesses work 9 to 5 so we are available throughout the week. If you need a weekend training course or even a night course, then contact us to book a date that suits you.

Can I be prosecuted if I don’t have a first aider?

The HSE may prosecute in cases where there is a significant risk, a disregard for established standards or persistent poor compliance with the law. More information can be found in 'HSE's Enforcement Policy Statement'

What are my legal Obligations?

The Health and Safety (First Aid) Regulations 1981 require employers to provide adequate and appropriate equipment, facilities and personnel to ensure their employees receive immediate attention if they are injured or taken ill at work. These Regulations apply to all workplaces including those with less than five employees and to the self-employed. Detailed information can be found in First aid at work. The Health and Safety (First Aid) Regulations 1981. Approved Code of Practice and guidance.

What is ‘adequate and appropriate’ will depend on the circumstances in the workplace. This includes whether trained first aiders are needed, what should be included in a first aid box and if a first aid room is required. Employers should carry out an assessment of first aid needs to determine what to provide.

The Regulations do not place a legal duty on employers to make first aid provision for non-employees such as the public or children in schools. However, HSE strongly recommends that non-employees are included in an assessment of first aid needs and that provision is made for them.



How many hours do the courses take?

It depends on whether your course is regulated or not. We would recommend allocating a full working day for the emergency first aid at work however the course will be a minimum of 6 hours plus breaks.

How long is my certificate valid for?

Most courses are valid for 3 years, however the HSE recommend to do annual refresher courses to remain competent and confident in performing first aid.

What if we lost a certificate and needed a replacement certificate?

If your certificate has been lost, damaged or kept by your previous employer please contact us via email (, with your full name, company name, date of course and type of course.

There will be a small charge for a replacement certificate.


What are the onsite venue requirements?

The space required needs to be big enough to hold the amount of delegates booked. The training area must be clean and tidy. and be enough space for delegates to sit comfortably along with space for the trainer and the training equipment. Usually the trainer needs a space the size of a normal desk for their equipment. OSR Medical staff will contact you a few days before to ensure the space is large enough.

Fire, First aid and Health & Safety assessments should be in place to ensure the safety of our instructors.



How do I book and pay for a course?

To book a group course at a time and place to suit you, please Contact Us and one of our staff will make all of the necessary arrangements for you, and once confirmed you will be able to pay by bank transfer, credit or debit card, cash or cheque.

Question not here, just ask…

Contact us today for any questions that aren't answered here >>>>>